FAQ
We answered the most popular questions about the Finsola Information Management System. If you didn't find the answer here, we'll be glad to help you by e-mail. Use contact form.
  • How much does it cost?
    There is no fixed price. Client will pay only for computing power and storage. More data is stored and computed - more cost will apply. If no data are stored and no activities are made the cost is zero. Tho have an estimate monthly cost you can use Price Calculator.
  • How to pay?
    The usage metrics are gathered to asses the cost of usage. A monthly Invoice is sent to client for the period from 1st day of the month until the last day of the month. Payments are accepted via SEPA payments.
  • How does it work?
    It works as any other web application. A good example is Google Mail where you can store and share your data, get reports and receive notifications. You need only a browser.
  • What are the technologies behind?
    Data are stored in Postgres Database tables with use of stored procedures to optimise the performance. Business logic is written using Business Integrator PHP Framework. Amazon Web Services are used for infrastructure, load balancing and scaling.
  • How the application is organised to protect my data?
    For every Client company of Finsola IMS a separate and isolated Database is initiated. The Data Administrator of a Client will receive a changeable root password and have a full control on database including ACL for its users.
  • What about backups?
    The backup of databases is done on daily basis and stored in secure S3 AWS storage in encrypted archive. Client may ask to restore its database at additional cost. Client may request encrypted archive of database at no additional cost.
  • Where my data and backups are stored?
    In Ireland. This complies with GDPR to store personal data of EU citizens in EU.
  • Does Finsola have access to my Data?
    Finsola is strictly complies with EU legislation regarding GDPR and data security. We have no direct access to your data. Only usage metrics are fetched by daily script via API calls.
  • How Finsola can help us on routine workload?
    Client can create a separate user with its own access rights and provide it to Finsola Client Manager to assist Data Administrator or users. A separate NDA and DPA must be signed before this process.
  • Can a Client of Finsola give access to external users?
    Yes. From the time when Client's Database Administrator gets root access he is responsible for the database and has a right to give access to others as well as to modify and totally delete all data.
  • Can I export data from the App?
    Yes. Most of the tables and reports are equipped with export button. The data can be copied to Excel files.
  • I don't trust Clouds. Can you Install it to our servers?
    Yes. Contact our Sales Managers to discuss the technical requirements and costs. Meanwhile google for "Why your data is safer in the cloud than on premises".
  • We still do not trust cloud services. Can we use it on our on-premise servers?
    Yes. The system can be installed on any servers supporting PostgresSQL and PHP.
    Such installation leads to a special setup and maintenance, so the cost of use shall be discussed in each scenario.
  • Who is Data Controller and who is Data Processor?
    Finsola does not process any data it just gives a tool to its client to process his data by him self in the way he wish.
    Client of Finsola is Data Processor and Data Controller for data they insert.
    Amazon is a Data Storage agent.
    Finsola is a Software Supplier